COSTUME SAGA

Cancellation & Refund Policy

Please review this policy carefully before placing an order, especially for custom-stitched products.

Custom Stitching Orders

Once cutting, stitching or custom production has started, the order may not be eligible for cancellation or refund.

Measurement Issues

Products stitched according to measurements supplied by the customer are not eligible for refund due to incorrect measurements provided by the customer.

Damaged or Incorrect Products

If you receive a damaged, missing or incorrect product, contact Costume Saga as soon as possible. A complete parcel opening video is mandatory when requesting review of such a claim.

Approved Refunds

If a refund is approved after review, the processing time may depend on the payment provider and banking system used for the original transaction.

Order Cancellation

Cancellation requests should be made before production or dispatch begins. Approval depends on the order status and product type.